The Max Foundation is a non-profit global health organization that believes in a world where all people are able to access high impact medicines, where geography is not destiny, and where everyone can strive for health with dignity and with hope. We exist to accelerate health equity. We do this by delivering medication, technology, and services to patients facing cancer and other critical illnesses, focusing our energy on those who no one else is helping. We carry out our work with team members based in Seattle at our global headquarters and local team members based in several targeted low- and middle-income countries. The Max Foundation has several programs and services, all focused on serving marginalized people living with cancer and other critical illnesses around the world. Learn more about The Max Foundation.
The Patient Navigator will provide support to patients, their families, and caregivers facing cancer to overcome healthcare systems and related barriers so patients can access timely and quality medical and psychosocial care through all phases of the cancer continuum. The Patient Navigator will report to the Director of Programs and will be accountable for collaborating on and implementing operational plans with the Programs department on our newly developed United States Patient Navigation Program. The US Patient Navigation Program will be piloted in Washington state in 2023 to support patients with cancer from medically underserved communities. The program is planned to expand beyond Washington state with the guidance and operational planning of the Patient Navigator and Programs department.
- Fields incoming requests received through the Patient Navigation Program’s helpline and email inbox
- Performs non-clinical intake assessments to determine each patient’s needs and develops an individualized care coordination plan
- Provides support and coordination of services for cancer patients and their families to overcome barriers to treatment including appointment scheduling and transportation or housing needs
- Assists patients with health insurance navigation and other financial assistance programs
- Coordinates translation services as needed and ensures patients receive culturally appropriate care and emotional support services
- Provides educational resources to patients, their families, and caregivers through the continuum of care
- Tracks patient inquiries and assistance provided in Patient Access Tracking System (PATS)
- Networks and partners with other organizations and facilitates a transfer of care when appropriate
- Contributes to the development of the Patient Navigation Program and process improvement, including new and innovative approaches or methods in patient navigation
- Collaborates with global team members that can contribute to patient care based on the non-clinical needs assessment, where applicable
- Sensitively handles confidential patient information and requests for data, in compliance with HIPAA
- Leads community-based outreach initiatives to promote the program and establish or grow partnerships with physicians and community leaders.
- Participates in in-person meetings and outreach initiatives as needed
- Ability to travel in the Seattle metro area regularly and additional parts of Washington state as needed
- Bachelor’s Degree, preferably in Social Work or a relevant field, certification preferred
- At least 2 years of professional experience in a broad range of Patient Navigation or Patient Services role
- Experience working in a global and multicultural capacity across time zones among diverse partners and patients
- Current Driver’s License and insurance with the ability to travel in Washington state up to 25% of work schedule
- Available to work occasional evenings and weekends
- Strong attention to detail and a high standard for quality work products
- Passion for superior customer service and flexibility to do what it takes to ensure successful patient support
- Skilled in managing multiple patient cases and tracking follow-up calls to patients and community partners
- Ability to communicate effectively and courteously with patients and their families from diverse cultural backgrounds, written and verbal fluency in another language a plus
- Ability to work independently, prioritize tasks, and problem-solve daily
- Proven ability to assess programmatic needs and growth areas and implement changes based on data and patient or team experience
- Brings thought leadership and takes ownership of efforts to solidify processes to an evolving program
- Ability to use organizational and program mission as a driver and align program growth to meet strategic goals of the organization
- Excellent written and verbal English communication skills
- Proficiency using Microsoft Office Suite (Word, Excel, and Outlook)
We offer compensation commensurate with experience. This is a grant-funded position secured to the end of 2023 with the expectation of additional funding for continuation. No relocation provided.
To Apply: Visit our website at www.themaxfoundation.org/careers to apply. Please include a résumé and cover letter.
The Max Foundation is dedicated to diversity in staff and is an equal-opportunity employer.