Patient Navigation History and Overview

• Describe the history and purpose of patient navigation.
• Describe the role and responsibility of the patient navigator.
• Write a short statement that describes your role as a patient navigator.
• Describe ways to develop effective relationships with other healthcare team members.

Communication Strategies

• Describe communication strategies for building effective client relationships.
• Describe effective ways to ask questions that assess patient needs.
• List ways to resolve conflict.
• Identify problem-solving steps in healthcare team member relationships.
• Assess patient strengths and barriers to care.

Patient Resources

• Practice client assessment and linking to appropriate resources.
• Describe effective communication skills and strategies for working with community agencies and resource organizations.

Professional Boundaries

• Describe a professional “caring relationship.”
• Describe ways to maintain professional boundaries.
• Identify the signs of compassion fatigue and burnout.
• Create a healthy boundaries self-care plan.

Health Disparities

• Define “social determinants of health” and “health disparities.”
• Identify common causes of health disparities.
• Identify ways to provide culturally competent services and address language barriers.

Assess Patient Readiness for Change

• Assess client readiness to make health decisions.
• Apply health beliefs to reduce barriers and deliver health messages.

Health Literacy

• Describe why it is important to improve health information readability.
• List ways to tailor health messages to client needs.

Motivational Interviewing (MI)

• Define MI.
• Demonstrate the four communication skills used in MI.
• Discuss the use of importance and confidence in MI.