Leading and Administering a Patient Navigation Program (Self-paced, online)
This course is designed for supervisors of navigators, program planners and administrators of patient navigator programs. The course provides a basic understanding of the patient navigator (PN) intervention model, reviews challenges facing PN program managers and provides strategies for an effective PN program. We will review identifying evidenced-based clinical guidelines utilizing registries for identifying patients, developing standard work flows, PN training, key supervision needs and evaluation of PN services. Note: This course does not teach supervision skills. It covers topics that are helpful for managers of patient navigation programs.
At the end of the course you will be able to:
- List the 9 Principles of Patient Navigation
- Explain the role and responsibilities of a patient navigator.
- Differentiate a patient navigator from other members of the care team.
- Demonstrate a basic understanding of patient navigator intervention model(s)
- Describe the competencies for patient navigators
- Describe qualifications for the position
- Write an effective job description
- Identify measures to monitor navigator performance
- Explore ways to evaluate your program