Level 3 Courses

Leading and Administering a Patient Navigation Program (Self-paced, online)

This course is designed for supervisors of navigators, program planners and administrators of patient navigator programs. The course provides a basic understanding of the patient navigator (PN) intervention model, reviews challenges facing PN program managers and provides strategies for an effective PN program. We will review identifying evidenced-based clinical guidelines utilizing registries for identifying patients, developing standard work flows, PN training, key supervision needs and evaluation of PN services. Note: This course does not teach supervision skills. It covers topics that are helpful for managers of patient navigation programs.

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At the end of the course you will be able to:

  • List the 9 Principles of Patient Navigation
  • Explain the role and responsibilities of a patient navigator.
  • Differentiate a patient navigator from other members of the care team.
  • Demonstrate a basic understanding of patient navigator intervention model(s)
  • Describe the competencies for patient navigators
  • Describe qualifications for the position
  • Write an effective job description
  • Identify measures to monitor navigator performance
  • Explore ways to evaluate your program