In order to provide a high-quality patient experience, the patient navigation liaison will work in collaboration with and complete tasks as a front desk, patient navigation and enrollment team specialist to assist patients through their visit in the STRIDE Convenient Care Clinics

Essential Duties/Responsibilities:

  • Demonstrates and facilitates a working relationship between patients and the clinic
  • Provides excellent customer service to patients and employees
  • Demonstrates professional behavior with the public, patients and peers at all times
  • Demonstrates a high level of understanding of HIPAA and OSHA regulations
  • Works closely and communicates consistently with internal and external staff to ensure continuity of care
  • Assess for Social Determinants of Health and refer to STRIDE care management services as needed
  • Bridges the gap between clinician and patient by assessing needs and obstacles, following up with patients, and addressing health literacy, cultural issues, and social-class barriers
  • Provides patients linkage to external, internal and community resources
  • Develops and maintains lists of community resources as well as details on community programs
  • Conduct chart review to acquire knowledge about patient status as well as past encounters with other STRIDE staff and programs
  • Provides timely documentation and required reporting for all services provided
  • Communicates and educates patients using native language, either in person or via interpretation services
  • Performs general front desk duties as assigned including checking patients in, gathering information, assisting with patient calls, assisting patients with medical records and collecting copayments
  • Completes daily batching of collections 
  • Assists patients in scheduling future appointments and linking to a primary care provider
  • Maintains reception/lobby area supplies (i.e. patient information pamphlets, patient admission forms, etc.)
  • Acts as liaison between patients and Billing Department regarding charges, payments, and insurance
  • Answers and returns all calls in a timely manner; assesses callers’ needs and directs to appropriate personnel when required
  • Accurately collects co-pays, deductibles and other out of pocket expenses at time of visit
  • Promptly and accurately updates patient records including financial and demographic information
  • Assess and assist patient for financial and eligibility needs and schedule appointment with the enrollment team when necessary
  • Informs patients about the availability of government funded and discount programs
  • Maintain knowledge and expertise in program eligibility, enrollment, and program specifications of Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, CICP, STRIDE Discount and Connect for Health Colorado
  • Understand, interpret and communicate federal, state and eligibility criteria, policies and procedures
  • Directs patients to Enrollment Specialist for financial intake and screening as needed
  • Participates in community events to represent enrollment and navigation services

About  STRIDE Community Heath Center

STRIDE is a non-profit, Federally Qualified Health Center (FQHC) with a  history of providing primary care and other health-related services in a community-based setting.

Apply Here (search for Patient Navigation Liaison)