Level 3: Leading and Administering a Patient Navigation Program

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Date(s) – 04/17/2017
9:00 am – 5:00 pm

Community First Foundation


This course is designed for supervisors of navigators, program planners and administrators of patient navigator programs. The course provides a basic understanding of the patient navigator (PN) intervention model, reviews challenges facing PN program managers and provides strategies for an effective PN program. We will review identifying evidenced-based clinical guidelines utilizing registries for identifying patients, developing standard work flows, PN training, key supervision needs and evaluation of PN services.

After completing this course you will be able to:

• Demonstrate a basic understanding of patient navigator intervention model(s)

• Explain the role and responsibilities of patient navigators

• Develop strategies to identify qualified and appropriate staff for the PN position

• Describe six essential elements for patient navigator success

• Identify the training needs of your patient navigator staff

• Clarify the difference between process and outcome evaluation

• Determine potential data sources for both process and outcome evaluation of your PN program

• Understand how to use data for employee performance monitoring, quality improvement and program evaluation

NOTE: This course does not teach basic supervision skills. It covers topics that are helpful for managers/supervisors of Patient Navigation programs

Must be a patient navigator supervisor, manager, evaluator or planning to implement a patient navigator program.

Register for Leading and Administering a Patient Navigation Program