The Special Procedure Patient Navigator will perform the duties necessary to coordinate the care of the patients who undergo special procedures such as a colonoscopy, esophagogastroduodenoscopy (EGD) or Stress Test as part of the Special Procedures Program at Salud Family Health Centers. The Special Procedure Patient Navigator approaches his/her tasks in a team based fashion that supports patients and their families in self-management, self-efficacy and behavior change. Adheres to the spirit of the SALUD mission statement while performing assigned duties.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills in English and Spanish required
- Ability to establish effective, trusting working relationships with patients to improve coordination of patient care and reduce barriers.
- Must work well with the other patient care team members.
- Sensitivity to low income and ethnic minority community a must.
- Ability to build professional relationships with healthcare team to facilitate and coordinate patient care
- This person should have a creative way to solve problems to address patient’s barriers. ability to flourish independently and in a team environment
- Excellent organizational, tracking and documentation skills
- Basic Microsoft Office skills in Word and Excel programs, ability to use electronic health record systems.
- High school diploma or equivalent, required
- Medical Assistant, Licensed Practical Nurse or Registered Nurse credentialed
- Successful completion a formal MA training program, a minimum of 6 months in length, required
- Experience with patient navigation in a cancer screening program preferred
- At least one year of experience working as a medical assistant or nurse in a primary care setting
- Credentialed MA, LPN or RN
- MA’s not certified/registered upon hire are required to complete the MA certification/registration testing within 3 months of hire.