Learning is interactive with real examples, case studies, and small group work

Level 2: Care Coordination
(1.5 days in person or 4 weeks online)

Healthcare delivery can be very fragmented, which often results in poor health outcomes, patient dissatisfaction, and higher healthcare costs. Coordinated care contributes to patient-centered, high-quality care.

This course focuses on the role of the health navigator in team-based care coordination. We will explore care coordination and related concepts, including their application to practice and commonly encountered challenges. You will be guided step-by-step to learn the basic skills and advanced strategies to enhance team-based care and client engagement for better health outcomes, patient safety, and workflow efficiency.

Course Topics

• An introduction to team roles and functions for effective care coordination.
• Communication techniques for team responsibility and accountability to a shared plan of care.
• Tools to efficiently manage your patients panel.
• Overview of strategies you can use with your clients to enhance self-care.
• Ways to measure the effectiveness of care coordination.
• Case-based discussion and guided practice.

Audience: Those working in a team-based setting to increase access to care, including patient navigators, health navigators, care coordinators, community health workers, nurses and social workers.

Prerequisite: Level 1: Health Navigation Fundamentals or permission of course instructor

Course Learning Objectives

After completing this course, you will be able to:

• Define the why, what, who, and how of care coordination
• Describe the different roles & responsibilities of interdisciplinary care team members
• Apply evidence-based care coordination skills to common population-based patient scenarios
• Discuss ways to measure and report the effects of care coordination services