Level 2 Courses

Courses are interactive with lots of activities and small group work

Learning is interactive with real examples, cases, and small group work

Level 2 courses are designed for patient navigators who are very experienced or who may be a nurse or social worker. Level 2 courses may be face-to-face or online. Courses are very interactive. Activities include small group work, role-playing, practice sessions, and group discussion. Real-life scenarios and examples are woven throughout each course.

See the note below for more information about online courses.

See the Course Schedule to see which courses are coming up.

Face-to-face Courses

Advanced Care Coordination (1 day face-to-face)

Healthcare delivery can be very fragmented, which often results in poor health outcomes, patient dissatisfaction, and higher healthcare costs. Coordinated care contributes to patient-centered, high-quality care. This Level 2 course prepares patient navigators to coordinate care for their clients consistent with Agency for Healthcare Research and Quality (AHRQ) and Patient Centered Medical Home (PCMH) guidelines and requirements.

Course Objectives

At the end of the course you will be able to:

  • Define care coordination
  • Describe Care coordination activities
  • Describe which patient groups would most benefit from care coordination
  • Demonstrate 9 Foundational Care Coordination Activities
  • Demonstrate how to support patient self-management goals
  • Create, communicate review and revise a plan of care
  • Discuss ways to measure effects of Care Coordination

Advanced Professional Conduct (1 day face-to-face)

In this online course we examine ethical issues related to healthcare. Case studies and stories will be used to illustrate ethical concerns and facilitate personal reflection. You will also learn how to apply ethical decision-making to situations faced in daily practice.

Course Learning Objectives

At the end of the course students will be able to:

  • Describe theories and principles of healthcare ethics using stories and case studies
  • Identify strategies for patient navigators to practice preventive ethics
  • Analyze and present ethical issues from several perspectives

Advanced Health Behavior: Supporting Changes in Health Behavior (hybrid online and 1 day face-to-face)

In this course, we examine skills that support patients in making positive health behavior change. Learn about the challenges that clients face in making lasting changes and evidence-based strategies that support healthy behaviors.

Course Learning Objectives

At the end of the course students will be able to:

  • Articulate the patient navigator role in CVD prevention through supporting behavior change.
  • Implement two supportive tools to enhance behavior change.
  • Demonstrate two techniques for motivation development and enhancement.
  • Exhibit appropriate teach-back and demonstration techniques for behavior change.
  • Identify three community programs for cardiovascular disease prevention, chronic condition m self-management, healthy eating and physical activity.

Advanced Health Literacy (1 day face-to-face)

This 1-day training is designed for patient navigators who are interested in practicing strategies to modify their written and verbal communication in order to increase patient understanding of health information.   The day will be highly interactive and activity-based.  Prior participation in the Patient Navigator Fundamentals Course is preferred.

Course Learning Objectives

At the end of the course students will be able to:

  • Develop health education materials that are written at literacy levels appropriate for your patients/clients.
  • Identify a variety of health education materials that are appropriate for your patients/clients.
  • Modify your verbal communication (e.g. word choice, explanations) to increase patient/client understanding of health-related information.
  • Use appropriate strategies to checking for understanding in order make sure that the patients/clients that you work understand important health information.

Bridging Theory and Practice: Applying Health Behavior Change Theories to Patient Navigation (2 days face-to-face)

This two-day course is designed for patient navigators who assist patients diagnosed with or at risk for chronic diseases such as cancer, diabetes, cardiovascular and pulmonary disease. The training provides participants with a working knowledge of several behavioral and social science theories, the determinants of risk from those theories, and links them to prevention interventions in an interactive and applied manner. The course includes exercises in understanding the factors that influence behavior; an overview of the different levels of interventions; the introduction of a framework to link theory, behavioral determinants and interventions; and small group work to strengthen skills learned in the course.

Course Learning Objectives

At the end of the course you will be able to:

  • Describe common health behavioral and social science theories
  • Describe factors that influence health behavior
  • Identify types of prevention strategies such as behavioral, social, biomedical, structural, and public health
  • Explain the link between health behavioral change theories and the practice of prevention

Advanced Motivational Interviewing (1 day face-to-face)

This course builds on the fundamental motivational interviewing concepts and basic skills learned in the Patient Navigator Fundamentals course. In this course you will expand your skills related to the strategic use of questions and reflections to build upon and deepen client change talk. You will also learn to reduce client resistance by practicing complex and focused reflective listening skills.

Course Learning Objectives

After completing this course you will be able to:

  • Explain the spirit and principles of MI
  • List the four basic MI communication skills (OARS)
  • Demonstrate empathic listening skills
  • Demonstrate the directive aspects of MI
  • Describe the fundamental client language cues (change talk and resistance) that allow feedback and learning in practice
  • Demonstrate the use of strategic, open-ended questions and reflections that elicit and deepen client motivation
  • Demonstrate the use of complex reflections to decrease client resistance


Facilitation Skills for Group Health Promotion (2 days face-to-face)

The goal of this two-day training is to enhance your group facilitation skills related to education, prevention, and disease management. This course will focus on building new and existing skills. You will assess your skills, understand your strengths, and learn ways to improve group facilitation. This course is appropriate for navigators with different levels of experience.

Course Learning Objectives

After completing this course you will be able to:

  • Explain the different roles that small groups play in prevention interventions
  • Describe the differences between facilitation, education and presentation styles
  • Explain why incorporating different learning styles into group facilitation creates a richer learning environment
  • Practice effective verbal and non-verbal facilitation skills
  • Practice skills to help address challenges in a group process
  • Discuss how co-facilitation skills can affect group facilitation
  • Construct a quality assurance plan for small group prevention efforts


Social Determinants and Health Equity: Widening the Lens of Health Promotion (2 days face-to-face)

This two-day course examines the effects of social determinants of health such as economic status, stigma, homophobia, racism and other social and political issues related to risk, prevalence and access to services. A model and continuum of approaches will be introduced to assist prevention and care providers with strategies to address these concerns. Participants will become familiar with strategies for improving health equity so that individuals are more empowered to make healthy choices regardless of their living condition, income, sexual orientation or ethnic background.

Course Learning Objectives

After completing this course you will be able to:

  • Define terms related to social determinants of health
  • Explain how the values of social and personal responsibility may influence people’s understanding of health outcomes
  • Explain the relationship between social determinants and population health outcomes
  • Describe health disparities as demonstrated by current epidemiological data
  • Describe how social determinants affect an individual’s health seeking behaviors
  • Describe how social determinants can explain disparities in disease prevalence
  • Select ways to integrate a social-determinants-of-health perspective into current health promotion and prevention work


Using Evaluation for Program Improvement and Capacity Building (2 days face-to-face)

This two-day course is designed for patient navigator supervisors who want to increase basic program evaluation skills. Participants will learn to use evaluation to improve prevention interventions, define common evaluation terms, use logic models to describe interventions, develop and prioritize evaluation questions, identify steps to prepare for evaluation, and identify strategies for building evaluation capacity within their organization.

Course Learning Objectives

After completing this course you will be able to:

  • Identify ways to use evaluation data to improve health promotion
  • Define common evaluation terms
  • Use logic models to describe interventions and assure fidelity
  • Develop and prioritize evaluation questions
  • Identify steps to prepare for evaluation
  • Identify strategies for building evaluation capacity within their organization


Online Courses

Emotional and Social Aspects of Disease (7 week, instructor-led, online)

Chronic diseases affect our physical bodies, but they also have an emotional, social and psychological impact. This course explains how chronic disease affects patients and their families and the role of navigators in helping patients.

Course Learning Objectives

At the end of this course you will be able to:

Bias, Culture and Values in Healthcare
  • Describe how personal bias and culture can impact the way people interpret illness and interact with the medical system
  • Identify your own biases and how they affect your role as a patient navigator
  • Demonstrate effective interviewing skills by listing questions you would ask to better understand a patient’s behavior and belief system
Patient Response and Adjustment to Chronic Disease
  • Identify a patient’s phases of chronic disease
  • Identify typical behaviors and feelings for each disease phase
  • Describe how to respond to patients depending on the phase they are in
  • Identify factors that impact an individual’s beliefs about their illness
Empowering the Patient
  • Describe why it is important to empower patients instead of “doing” for them
  • Generate ways to increase a patient’s sense of empowerment
Coping Strategies and Social Support
  • Identify emotion- and problem-focused coping strategies and their appropriate use
  • Assess patient coping strategies and suggest coping strategies that match the situation
  • Describe social support and the forms it can take
  • Describe ways to help patients enhance their social support network
  • Assess patient support system and identify support needs
Basics of Mental Illness and Crisis Management
  • Understand characteristics of common mental illnesses such as depression and anxiety
  • Assess when it is appropriate to refer a patient to mental health services
  • Describe the patient navigator’s role in dealing with a patient crisis
  • List three ways to help patients during a crisis
Impact of Illness on Caregivers and Family Members
  • Understand the effect of chronic disease on families and caregivers
  • Recognize warning signs of caregiver burnout
  • Support communication between patient and family or caregivers
  • List caregiver resources such as support groups and information for patient families and caregivers


A note about online courses:

Navigator learning onlineAll online courses and activities take place via the Internet (there are no face-to-face meetings, so you can take the course from anywhere). Online courses are led by an instructor and are NOT self-paced. Activities include readings, tutorials, quizzes, and online discussions with other patient navigators. Online courses require 6 hours of time per week. The amount of work each week is similar to a college-level online course. Because you will be participating in online discussions with other students in the course, the success of the course depends on your participation. By registering for an online course, you commit to fully participating in the course and online discussions.