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ECHO Learning Communities

Did you know PNTC has begun its first ECHO Learning Community on Patient Resources?

The ECHO model ~ Extension for Community Healthcare Outcomes ~ is inspired by Project ECHO at the University of New Mexico. It is an innovative approach to building capacity in rural and underserved areas by supporting and expanding the participant’s scope of practice by using bi-directional video.

How is the model used for patient navigation?

The ECHO for patient navigators will focus on increasing patient navigator’s knowledge and skills in topics of interest. During ECHO sessions, topic experts present brief trainings on current best practice strategies and patient navigators present cases on the application of those strategies in their practice using bi-directional video. Topic experts and other participants discuss cases and recommendations are made regarding next steps. Patient navigators may bring the same cases back for ongoing decision-making support.

The ECHO model:

  • Reduces patient navigators’ isolation
  • Reduces high cost of off-site trainings
  • Utilizing the ECHO model exponentially increases access to expert knowledge and support by strategically moving knowledge instead of moving practitioners

If you would like to get involved, stay tuned for news on upcoming ECHO Learning Communities and or you may also email Andrea (Andi) Dwyer and


Posted in: Blog, Patient Navigator Training Collaborative

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Level 2: Advanced Care Coordination – Registration Open


Healthcare delivery can be very fragmented, which often results in poor health outcomes, patient dissatisfaction, and higher healthcare costs. Coordinated care contributes to patient-centered, high-quality care.

This Level 2 course prepares patient navigators to coordinate care for their clients consistent with Agency for Healthcare Research and Quality (AHRQ) and Patient Centered Medical Home (PCMH) guidelines and requirements.

At the end of the course you will be able to:

  • Define care coordination
  • Describe care coordination activities
  • Describe which patient groups would most benefit from care coordination
  • Demonstrate 9 Foundational care coordination Activities
  • Demonstrate how to support patient self-management goals
  • Create, communicate review and revise a plan of care
  • Discuss ways to measure effects of care coordination

PREREQUISITE: Completion of the Patient Navigator Fundamentals Level 1 training or have the permission from the instructor.

Register for Level 2: Advanced Care Coordination now while spaces are open!


Posted in: Blog, Level 2, Patient Navigator Training Collaborative

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Level 2 Facilitation Skills – Registration Open!


Interested in enhancing your group-level facilitation skills?  Register for the Level 2 Facilitation Skills workshop taking place this June 29-30th.

  • Enhance facilitation skills relevant to Patient Navigators delivering group-level intervention
  • Focus on the development of new skills as well as the enhancement of existing skills
  • Assess your own facilitation skills, understand your strengths and how to fortify those skills

This workshop is delivered through our partners, the Denver Prevention Training Center. Register now!

Posted in: Blog, Denver Metro, Level 2

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Two Level 3 Workshops – Open for Registration


Here’s an opportunity to attend two great level 3 courses June 2-4th in Denver. Level 3 courses are designed for those who supervise, manage and are developing patient navigator programs. Take one or the two courses in conjunction!

Pre-requisite for both courses: Must be a patient navigator supervisor, manager, evaluator or planning to implement a patient navigator program.

Patient Navigator Supervisor: Leading and Administering a Patient Navigator Program

The course provides a basic understanding of the patient navigator (PN) intervention model, reviews challenges facing PN program managers and provides strategies for an effective PN program. We will review identifying evidenced-based clinical guidelines utilizing registries for identifying patients, developing standard work flows, PN training, key supervision needs and evaluation of PN services.

Using Evaluation

This two-day course is designed to meet the needs of Patient Navigator Supervisors who want to increase basic evaluation skills. Participants will learn to use evaluation to improve prevention interventions; define common evaluation terms; use logic models to describe interventions; develop and prioritize evaluation questions; identify steps to prepare for evaluation; and identify strategies for building evaluation capacity within their organization

To register, click on each course name or register for both here.

Posted in: Blog, Denver Metro, Level 3

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Advanced Motivational Interviewing – Registration Open!


If you haven’t had a chance to attend the Advanced (Level 2) Motivational Interviewing course, take advantage of the opportunity to attend one in Denver on June 16th.

Building off of the skills you learned in the introductory class, you will:

  • Expand your use of questions and reflections to deepen change talk
  • Learn to reduce client resistance

Register now!


Posted in: Blog, Denver Metro, Level 2, Patient Navigator Training Collaborative

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Online Course – Open for Registration


The 7-week online course, Emotional and Social Aspects of Disease will be starting next month!

This Level 2 course helps patient navigators understand their role and how to help patients and their caregivers deal with complex emotional issues related to chronic disease.

For more information on the course please visit our calendar or register here.



Posted in: Blog, Level 2, Online, PNTC News

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