At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Schedule: Monday-Friday 8am-5pm MST
If you are willing to work Mountain Standard Time Zone business hours, you’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Preference for those residing in Colorado.
Apply Here for CHW at United HealthcarePrimary Responsibilities:
- Organize, collect, review and report health and social information through Member phone outreach while demonstrating multicultural sensitivity
- Provide administrative and process support to the care management department
- Provide support to members with physical, behavioral, and/or social needs through completion of outbound calls, annual assessments and care plans
- Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care
- Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
- Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
- Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
Required Qualifications:
- High School Diploma/GED (or higher) OR 6+ months of experience in a Care Coordination role
- 2+ years of experience in a Care Coordination or Case Manager position
- Intermediate level of proficiency with MS Office (Word and Excel)
- Ability to work Monday-Friday, 8am-5pm Mountain Standard Time
Preferred Qualifications:
- Experience working with the Medicare and Medicaid populations
- Experience with electronic charting
- Experience with arranging community resources
- Background in managing populations with complex medical or behavioral needs
- Knowledge of Center for Medicare Services (CMS) Regulations
- Bilingual Spanish
The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.