The Lead Healthcare Coordinator Specialist will provide leadership, oversight, and coaching to Healthcare Coordination Specialists. Develop strategies to link residents with health care and care coordination services. In this role you will develop relationships with primary care clinics, medical providers, care coordinators, health plans and other health service providers to increase the health and wellness of residents and reduce unnecessary healthcare utilization.

This is a grant-based position. This position is eligible for a hybrid work schedule, and requires regular travel to multiple Mercy Housing locations within the Denver metro area.

Pay: $25.75-27/hour

Duties

• Meet with residents in-person to assess their healthcare needs.
• Recommend, develop and/or provide related training and staff development resources for staff and third-party providers.
• Recruits, motivates, and manages Healthcare Coordination staff and volunteers to support Mercy Housing’s health and housing initiatives.
• Oversee staff navigation of health-related programs and behavioral health organizations.
• Maintain detailed knowledge of the health care system, key service providers and health care delivery system developments as related to the health needs of residents.
• Work with external and internal partners to host events that address the healthcare needs of residents.
• Other duties as assigned.

Minimum Qualifications

• Valid Driver’s License and ability to travel to multiple locations in the Denver metro area.
• High School Diploma or equivalent.
• Two (2) years of experience in a position that involved coordination among frequent interaction with patients/clients, health care providers, care coordinators, health plans, and other service systems critical to health.

Preferred Qualifications:

• Bachelor’s Degree in Healthcare Management, Public Health, or related field.
• Social services experience.
• Experience working with unhoused or formerly unhoused individuals, the elderly, or other vulnerable populations.

Regional Health Connector Program Manager
$74,000- $80,000 per year with benefits
Full-time
Hybrid-Remote, based in Colorado
Apply Here

The Regional Health Connector Program Manager will manage and further develop the implementation of the Regional Health Connector program. The RHC Program Manager will report to the Senior Director of Programs and will work in collaboration with the RHCs, host sites, the University of Colorado Department of Family Medicine, and the Colorado Department of Public Health and Environment. Priority will be given to applications received by Tuesday, August 5th. 

Community Research Liaison (CRL) in Southeast Colorado and Denver
Monthly stipend of $1,717
Part-time, approx. 10 hours/week
Remote, based in Colorado
Apply Here

Community Research Liaisons (CRLs) work across diverse urban and rural communities throughout the state. As members of the Partnership of Academicians and Communities for Translation (PACT), their work is guided by both community priorities and the Colorado Clinical and Translational Sciences Institute’s Community Engagement (CCTSI-CE) Program.

CCTSI is seeking to hire two part-time CRLs who live within Baca, Prowers or Bent county in Southeast Colorado, and the Denver Metro area.

Job ID: 100672

An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

1. Coordinates with team members, patients and families to develop discharge plans that address patients’ specific needs and ensure a smooth transition from hospital to home or care facility.
2. Arranges for post-discharge services, such as home care, therapies, or durable medical equipment (DME), ensuring all necessary services are in place before the patient is discharged.
3. Schedules, arranges, and facilitates post-acute care referrals or follow-up appointments with outpatient clinics, primary care providers and specialists as needed.
4. Educates patients and families on the discharge process, including follow-up appointments, DME instructions and basic care instructions to ensure compliance and reduce readmission rates.
5. Reviews patient insurance coverage and benefits to ensure post-discharge services and equipment are covered and addresses routine financial concerns with patients and families.
6. Liaises with social services, community resources, and support groups to provide patients and families with access to additional support and resources needed post-discharge.
7. Documents discharge planning process in the patient’s medical record, ensuring accuracy and completeness for legal, regulatory, and billing purposes.
8. Participates in multidisciplinary team meetings to discuss complex cases, share insights, and develop strategies to address challenges in the discharge planning process.
9. Provides administrative support for the department by performing assigned tasks or activities within the scope of their role.

Minimum Qualifications

• Degrees
  • High school diploma or equivalent is required.
• Experience
  • One (1) year experience assisting patients and families or related healthcare/community customer service experience.
• Equivalency
  • A relevant Associate’s or Bachelor’s degree may substitute for required experience on a year for year basis.

Salary Information
Pay is dependent on applicant’s relevant experience.

Hourly Range: $22.20 to $33.30

Under general supervision, provide patient navigation services as it relates to care coordination, referral management, service continuity including but not limited to assisting with navigating the health care system, re-engaging patient care, specialty specific health education, provided service education, and access to services and or resources available for all patients. The care navigator will facilitate patient compliance around: ambulatory care, HIV care, patient discharges, follow-up care, home care and or community resources.

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years experience in a clinical care setting required

Salary

• $23.51 – $35.27 / hr

More information and to apply

About Uptown Community Health Center:
Uptown Community Health Center is dedicated to providing comprehensive, patient-centered healthcare services to the Denver community. Our mission is to improve health outcomes by addressing the diverse needs of our patients through compassionate and coordinated care.

(Update: This position has been filled.)

Key Responsibilities:

• Assist patients in navigating healthcare and social service systems.
• Connect patients with community resources to address social determinants of health.
• Collaborate with healthcare providers to develop and implement care plans.
• Provide education and support to patients and their families regarding health conditions and treatment options.
• Advocate for patients to ensure they receive appropriate care and services.
• Document patient interactions and progress accurately in electronic health records.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in a health-related field preferred.
• Previous experience in community health, social work, or a related field is advantageous.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Knowledge of community resources and social services in the Denver area.
• Proficiency in using electronic health records and other computer applications.

Working Conditions:

• Full-time position based at the Bruner Family Medicine Clinic in Denver, CO.
• May require occasional travel within the community to connect patients with resources.
• Standard clinic hours with potential for some evening or weekend shifts as needed.

Application Process:
Interested candidates are encouraged to apply through our online application system.For assistance with the application process, please contact our Human Resources department.

The Day to Day 

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources. Performs outbound calls to providers to make appointments for patients or follow up on care. Answers inbound calls from patients, providers, and other resources. 

• Follows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed. 

• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients. Assists with completing applications for resources, paperwork for provider visits, etc. 

• Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information. 

• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments. 

• Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians) and partners closely with the Strive Nurse Practitioner (NP) to manage all pieces of care related to resources, appointments, care transitions, and care gaps. 

 More information on this job

Minimum Qualifications 

• 2+ years combined of related education, experience, or certification. 

• Current BLS or CPR Certification required. 

• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes. 

• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting. 

• Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

Preferred Qualifications 

• Active Community Health Worker (CHW) Certification. 

• Customer service experience. 

• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook. 

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

This posting is no longer active; however you can learn more about Accompany Health by emailing us at careers@accompany.health. 

About the role:

As a Community Health Worker (CHW) at Accompany Health you will serve a critical role on our integrated care team. Our CHWs are responsible for building trust with our patients and empowering them to live healthy, dignified, independent lives. They are “natural helpers” who are thoughtful and creative in figuring out how to support people in their community.

Responsibilities will include:

• Building trusting, longitudinal relationships with our patients through in-home, virtual, and community-based visits
• Collaborating with our clinicians by joining their medical visits and helping create a patient-centered care plan
• Conducting an initial assessment for all patients to identify their goals and needs
• Connecting patients to local resources and social services, for example helping them apply to SNAP benefits, accompanying them to a senior center, or researching community support groups
• Supporting patients with chronic disease to take charge of their health, manage their medications, and stay out of the hospital
• Helping patients navigate the healthcare system by accompanying them to doctor’s appointments, visiting them when they’re in the hospital, and helping coordinate their appointments
• Providing health coaching to help patients with behavior change like exercise, smoking cessation, or healthy eating
• Working with your team to build and keep up to date a resource directory of local and national resources (i.e., transportation, housing, financial, food, medication discounts, support groups)
• Documenting all care and patient communication in our electronic medical record
• Attend regular team huddles and case conferences

What makes you a fit for the team:

• Passionate about caring for people in your community
• Team player mentality with a can-do attitude
• Highly organized and comfortable multi-tasking
• Skilled at advocating for your patients to internal and external teams
• Cultural competency and enthusiasm for working with diverse groups

Desired skills and experience:
Required

• Resident of the Denver Metro area with an understanding of local resources and experience working with patients to access them
• Experience working with medically complex, elderly, or frail populations
• You are comfortable working with members in-person in their homes 2 days a week, minimum and also over video and phone
• You understand that the role is a hybrid role split between 2 days per week in home visits, 2 days per week in office & 1 day per week remote
• Your attributable geography (subject to change) can cover an area that will require variable drive times but will fit visit and drive time within the work day
• Must have a valid unrestricted driver’s license and access to an insured vehicle for daily use as driving is an essential function of the role

Preferred

• Community Health Worker Certification or an Associates degree or higher in health sciences or related field
• 3+ years’ work experience in CHW or case management role
• Experience providing home visits and/or telehealth
• Experience navigating hospitals and health insurances
• Proficiency with electronic medical records or other documentation software

Salary: $26 – $28 an hour
The US base salary range for this full-time position is $26-$28/hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.

About the Position

The Health Navigation Specialist position is responsible for working directly with people in the immigrant community, and includes community-based health navigation, peer-led trauma relief work, and addressing Social Determinants of Health. This position requires fluency in English as well as at least one other language listed here: Swahili, Kinyarwanda, French, Sango, Dari, Pashto.

How to Apply
Submit resume to karen@frhealth.org by Dec.15, 2024

Duties
The primary duties of the Health Navigation Specialist include, but are not limited to the following:

1. Community based health navigation work. These duties play a crucial role in assisting individuals in navigating the complex healthcare system and accessing the resources and services they need. The role includes providing support, information, and referrals to individuals seeking healthcare assistance. The primary focus will be on assisting community members in understanding their healthcare options, connecting them to appropriate services, attending medical appointments as appropriate, and empowering them to make informed decisions regarding their health and well-being.

Primary Responsibilities:
Client Assistance and Support
• Provide one-on-one assistance to individuals seeking healthcare services, including understanding insurance coverage, finding healthcare providers, and accessing necessary resources as needed. Duties may include recruitment of individuals who need this help from within the community.
• Conduct assessments of individuals’ needs and health-related concerns to identify appropriate services and support.
• Empower individuals to take an active role in managing their health by providing education, information, and resources.
Healthcare Navigation
• Assist individuals in understanding and navigating the healthcare system relative to their expressed and identified needs, including helping them schedule appointments, coordinating referrals, attending appointments, and explaining medical procedures and terminology.
• Collaborate with healthcare providers, community organizations, and social service agencies and referring agencies to facilitate access to healthcare services and address barriers to care.
• Stay up-to-date on available healthcare programs, insurance options, community resources and attend regular training as determined by the FRAHEC in order to provide accurate and relevant information to individuals.
Care Coordination and Referrals
• Coordinate care for individuals by ensuring timely communication between healthcare providers, community organizations, and other identified parties.
• Make appropriate referrals to community resources, social services, and support groups based on individuals’ needs and preferences.
• Advocate for individuals to ensure they receive comprehensive, coordinated, and culturally appropriate care.
Health Education and Promotion
• Conduct health education sessions and outreach activities as needed
Documentation and Reporting
• Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved in accordance with agency policies and procedures.
• Compile data and prepare reports in accordance with agency policies and procedures including but not limited to staff meetings and meetings with agency staff as to be determined by the supervisor.
• Ensure and demonstrate compliance with privacy and confidentiality regulations

2. Peer-led trauma relief work. This work requires organizing groups of peers who are suffering from the impacts of trauma, and utilizing the TREE model with them. This will entail the following:
• Learning the TREE model,
• Working through the TREE model with fidelity with the participants,
• Interacting with any researchers working on the project, and
• Collecting and providing data when necessary.

3. Social Determinants of Health. This may include, but is not limited to, helping community members address barriers regarding public benefits, housing, employment, schooling, etc., as relates to their overall health and well-being.

Compensation and Benefits
• Salary Range: $43,000 – $47,000 annually
• SEP IRA retirement contribution equal to 10% of salary
• QSEHRA health reimbursement up to $400 per month
• Flexible time off policy

Location
Position available in either:
• Colorado Springs
• Denver metropolitan area

Equal Opportunity Statement
Front Range Area Health Education Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and strongly encourage applications from candidates of all races, ethnicities, national origins, religions, ages, disabilities, sexual orientations, gender identities, veteran status, and other underrepresented groups. Our organization believes that a diverse workforce strengthens our ability to fulfill our mission and better serve our communities.

FRAHEC will provide reasonable accommodations for qualified individuals with disabilities in the application and employment process. Please contact us if you need assistance.

The Day to Day

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources. Performs outbound calls to providers to make appointments for patients or follow up on care. Answers inbound calls from patients, providers, and other resources.
• Follows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed.
• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients. Assists with completing applications for resources, paperwork for provider visits, etc.
• Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information.
• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments.
• Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians) and partners closely with the Strive Nurse Practitioner (NP) to manage all pieces of care related to resources, appointments, care transitions, and care gaps.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Current BLS or CPR Certification required.
• Efficient and reliable transportation allowing for the ability to commute to patient homes.
• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.
• Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Active Community Health Worker (CHW) Certification.
• Customer service experience.
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.

About You

• Excellent verbal and written communication skills.
• Skilled at dealing with confidential information and/or issues using discretion and judgment.
• Communicates clearly, respectfully, and thoughtfully.

Hourly Range: $22.25-$25.00

Apply Here

This is a rover position between the following locations: Northglenn, Denver Area and Aurora clinics.

Responsibilities and Duties

This is the entry level position where the focus of training is on developing and Demonstrating competencies of supporting professional staff by:

• Scheduling patients
• Collecting vitals and other information
• Answering phones
• Directing patients
• Admitting and registering patients
• Data and record keeping
• Building maintenance and cleaning
• Communication with medical staff
• Patient centered care and customer service
• Additionally staff will need to demonstrate a high-level, broad understanding of MAT, Harm Reduction, Low Barrier/High Access, HIPAA, OSHA and safety practices, verbal de-escalation and crisis intervention.

Qualifications and Skills

• Bachelor’s Degree in related field preferred;
• Previous medical clinic and/or addictions treatment experience preferred
• In some cases experience can be substituted for education requirement
• Basic computer skills
• Reliable transportation
• Proper time management
• Reliable and Dependable

Compensation: $18-23 per hour

In this role (15 openings in rural workforce centers, 4 in immigrant-serving organizations in Denver and Colorado Springs), you’ll work one-on-one during 60 minute appointments with up to four community members per work day.

Your goal is to help them get internet access at home and become proficient in using devices like smartphones, tablets, or computers. This support is crucial for accessing employment and education, banking, healthcare, government services, and communication through email and social media. Your efforts contribute to empowering individuals to independently handle tasks and access information digitally.

Preferred Qualifications:
Ability to communicate foundational digital literacy and skills concepts verbally in Spanish, Amharic, Arabic, French, Chinese (Mandarin and/or Cantonese), Nepali, Russian, Somali, and/or Vietnamese
1+ years paid or unpaid teaching, training and/or tutoring a diverse population of adults on using technology
Experience providing direct services to non-native English speakers, people with limited literacy skills, and/or people with disabilities who require accommodations for digital access
Experience assessing skills, identifying strengths and opportunities for growth, setting goals and monitoring progress

Click Here to Read More and Apply

Source: Colorado Department of Labor & Employment

Interested parties should email chaffeehousingauthority@chaffeecounty.org and include a cover letter and resume. Applications will be accepted on a rolling basis with first-round phone interviews being scheduled beginning July 21.

Click Here to Read Full Announcement

Medical Case Manager (Denver)

The Medical Case Manager purpose is to provide individualized, comprehensive case management and advocacy services to people living with HIV/AIDS.

Qualifications

• EDUCATION – Bachelor’s degree in Human Services Social Work, or Psychology (or equivalent work/lived experience).
• EXPERIENCE – 2 years case management experience and training preferred. Must be able to work in a diverse setting with diverse populations, including sexual orientation.
• Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and the internet.
• Knowledge of HIV and related issues.
• Understanding of the Harm Reduction Model and Motivational Interviewing.
• Cultural Competency/Sensitivity.
• Excellent communication, client relations and management skills. Highly organized and detail oriented.

To learn more and apply, please visit the direct link here.

Bilingual Clinical Patient Navigator (Denver)

Under the supervision of the Clinical Services Officer, this position provides an assessment of eligibility, insurance assistance and health education to clients seeking services through the Colorado Health Network Medical Clinic. Patient Navigation services will support CHN to better serve those disproportionately at risk for or living with HIV/HCV by improving their access to medical care.

Qualifications

• EDUCATION – Bachelors or Master Degree in: nursing, social work, sociology, psychology, counseling, or public health.
• EXPERIENCE – 1-3 years’ experience working in healthcare setting. Experience using EMR or EDR preferred.
• Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and the internet.
• Basic knowledge of HIV, STIs, PrEP and other prevention methods.
• Proactive problem solver who works well in multi-disciplinary setting.
• Ability to communicate well with medical providers and support staff.
• Strong verbal and written communication skills
• Bilingual in Spanish (written and verbal) required.

To learn more and apply, please visit the direct link here.

Qualifications

• EDUCATION – High School Diploma or equivalent.
• EXPERIENCE – Minimum 3 years of experience assisting patients and families or other related healthcare/community experience. Knowledge of State social service agencies and community resources.
• EQUIVALENCY – An Associate degree, in a related field, may substitute for the experience requirements on a year for year basis.
• Experience working medically complex young adults preferred
• Bilingual Spanish preferred

To learn more and apply, please visit the CHC careers page or the direct link to posting can be found here.

The Patient Navigation and Community Health Worker Program Coordinator will be responsible for maximizing the enrollment and completion of PNCT courses, coordination of projects and evaluation, provide support during training sessions, and assist with grant reporting efforts. This position will specifically support enrollment of trainees into a community health worker training program.

Key responsibilities of this position include:

• Work closely with Community Health Worker trainees to assess their needs and provide guidance on a training plan.
• Collaborate with program partners to successfully enroll trainees into the program.
• Maintain regular communication with trainees and keep records up to date.
• Respond to phone and email inquiries as needed.
• Provide technology support during Zoom training sessions.
• Support grant reporting efforts, including compiling data and information, and supporting writing teams.
• Coordinate program evaluation efforts, including sending evaluation emails, certificates, and email reminders.
• Review program curriculum and assist with ongoing quality improvement efforts.

We are particularly looking for a bilingual (English/Spanish) applicant.

This is a full-time position located in Aurora, CO, on the CU Anschutz Medical Campus, Colorado School of Public Health. This role is eligible to work a hybrid schedule with at least two days of the week that can be worked from home.

Priority application deadline is March 1, 2023.

Rates and fee structure for the proposed work is $28 – 35/hour, including transportation costs.

The regions are:

• Lower Arkansas Valley (Lamar, La Junta, Las Animas) area
• Greeley/Weld and Morgan area

Asthma Navigators will build off of work completed with school nurses and schools in the fall and spring of 2022. Asthma Navigators will play a central role in the research project and delivering/implementing SAA. Asthma Navigators will work closely with school nurses and their teams to identify students with asthma, complete asthma assessments, recruit families into the program and project, provide the SAA program (at least 3 sessions with children and families providing asthma education, counseling, case management and care coordination) and work with school nurses and schools to create asthma-friendly and supportive environments. Asthma Navigators work is intended to improve health outcomes for students with asthma and their families by supporting school nurse-led teams and families through health navigation and care coordination.

Navigators must be willing and able to travel independently throughout the assigned region using own method of transportation. Bilingual Spanish/English strongly preferred or ability to work with translation and interpretation services.

Click here for full job announcement and how to apply.

For questions, email ANOWARA.BEGUM@CUANSCHUTZ.EDU.

The Student Assistant will coordinate tasks for the implementation of activities conducted by the Patient Navigation and Community Health Worker Training program. The Student Assistant is responsible for working with the PNCT manager and director to maximize the enrollment of and completion of the PNCT courses. This is a part-time (up to 20 hours per week) position dependent on grant and private funding.

PNCT conducts interactive, skills-based training for the growing workforce of patient navigators and community health workers. This position would focus on supporting the logistics of several virtual and in-person trainings per month.

Responsibilities and Duties

• Provide support during virtual courses, including running Zoom sessions, taking attendance and providing tech support for Canvas
• Provide support during in-person courses, including organizing supplies, ordering food and providing logistical support
• Coordinate program projects including collaborating with partners, communication with participants and record-keeping
• Coordinate program evaluation efforts including sending evaluation emails, certificates and email reminders as needed
• Respond to phone and email inquiries as needed

Knowledge, Skills and Abilities

• Ability to work independently
• Knowledge and experience using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Experience with survey software (Qualtrics preferred)
• Ability to enter data into a database or excel spreadsheet
• Demonstrates attention to detail and strong organizational skills
• Maintains effective working relationships with project staff and PNCT partners
• Excellent written, verbal and customer service skills
• Ability to work occasional evenings and weekends as needed
• Experience with Zoom, Canvas, social media and video editing a plus
• Able to read, write and speak in Spanish a plus

Qualifications:

Bachelor’s degree in a related field or 1-2 years related work experience

Compensation: $20/hour

Susan G Komen is looking for two bilingual patient navigators to join their team.

• Bilingual patient navigator (remote, can live anywhere in US) Full job description and apply here (job ID 2297)
• Bilingual patient navigator (remote but must live in Tennessee, Mississippi, Louisiana or Arkansas to be considered) Full job description and apply here (Job ID 2294)

What You’ll Be Doing in the role of Patient Navigator
The Patient Navigator is responsible for providing direct patient assistance to help individuals obtain necessary breast services and breast cancer support throughout the continuum of care. Navigator will provide direct assistance to individuals and communities that results in (1) access and adherence to screening, diagnosis, and/or treatment services, (2) culturally competent breast health and breast cancer education (3) culturally competent navigation, including patient-provider communication, managing cancer-related distress, focus on quality of life and financial barriers. and (4) reduction of financial barriers for uninsured and underinsured individuals.

The primary objective of the Patient Navigator is to support Susan G. Komen in achieving our overall Vision and Mission by:

• Assisting clients with various breast health and breast cancer-related needs to eliminate barriers to care within the scope of a patient navigator:
• Identifying barriers to care and strategies to address and resolve them
• Researching and facilitating access to community resources
• Providing evidence-based information
• Supporting provider communication and shared decision-making
• Making referrals to clinical providers for services outside their scope

We Already Know You Will Also Have:

• Experience as a breast cancer patient navigator.
• Ability to guide individuals in high-stress situations to the care they need with a calm, culturally competent, non-judgmental demeanor both over the phone and in-person.
• Comfortable discussing breast health, cancer and related topics.
• Strong problem-solving and organization skills with the ability to prioritize and make decisions to deliver multiple objectives simultaneously.
• Demonstrated computer proficiency in MS Office Products and ability to learn new software.
• Experience in palliative and/or hospice care, including psychosocial or spiritual support, end of life planning.
• Ability to work collectively with other team members.
• Ability to cope with change and innovation.
• Work Experience 2 – 5 years
• Bilingual Proficiency – English and Spanish
• Associate Degree: (Medical and health professions, Psychology, Human Behavior, Social Work)

Preferred experience includes:

• Proven experience as a community health worker or patient navigator working with vulnerable populations.
• Licensed Community Health Worker or Certified Patient Navigator.
• Travel requirements required outside of your home office will be approximately 25% or less, depending on our business needs.

Role Summary
The Patient Navigator will provide support to patients, their families, and caregivers facing cancer to overcome healthcare systems and related barriers so patients can access timely and quality medical and psychosocial care through all phases of the cancer continuum. The Patient Navigator will report to the Director of Programs and will be accountable for collaborating on and implementing operational plans with the Programs department on our newly developed United States Patient Navigation Program. The US Patient Navigation Program will be piloted in Washington state in 2023 to support patients with cancer from medically underserved communities. The program is planned to expand beyond Washington state with the guidance and operational planning of the Patient Navigator and Programs department.

Responsibilities

• Fields incoming requests received through the Patient Navigation Program’s helpline and email inbox
• Performs non-clinical intake assessments to determine each patient’s needs and develops an individualized care coordination plan
• Provides support and coordination of services for cancer patients and their families to overcome barriers to treatment including appointment scheduling and transportation or housing needs
• Assists patients with health insurance navigation and other financial assistance programs
• Coordinates translation services as needed and ensures patients receive culturally appropriate care and emotional support services
• Provides educational resources to patients, their families, and caregivers through the continuum of care
• Tracks patient inquiries and assistance provided in Patient Access Tracking System (PATS)
• Networks and partners with other organizations and facilitates a transfer of care when appropriate
• Contributes to the development of the Patient Navigation Program and process improvement, including new and innovative approaches or methods in patient navigation
• Collaborates with global team members that can contribute to patient care based on the non-clinical needs assessment, where applicable
• Sensitively handles confidential patient information and requests for data, in compliance with HIPAA
• Leads community-based outreach initiatives to promote the program and establish or grow partnerships with physicians and community leaders.
• Participates in in-person meetings and outreach initiatives as needed
• Ability to travel in the Seattle metro area regularly and additional parts of Washington state as needed

Qualifications

• Bachelor’s Degree, preferably in Social Work or a relevant field, certification preferred
• At least 2 years of professional experience in a broad range of Patient Navigation or Patient Services role
• Experience working in a global and multicultural capacity across time zones among diverse partners and patients
• Current Driver’s License and insurance with the ability to travel in Washington state up to 25% of work schedule
• Available to work occasional evenings and weekends

Skills

• Strong attention to detail and a high standard for quality work products
• Passion for superior customer service and flexibility to do what it takes to ensure successful patient support
• Skilled in managing multiple patient cases and tracking follow-up calls to patients and community partners
• Ability to communicate effectively and courteously with patients and their families from diverse cultural backgrounds, written and verbal fluency in another language a plus
• Ability to work independently, prioritize tasks, and problem-solve daily
• Proven ability to assess programmatic needs and growth areas and implement changes based on data and patient or team experience
• Brings thought leadership and takes ownership of efforts to solidify processes to an evolving program
• Ability to use organizational and program mission as a driver and align program growth to meet strategic goals of the organization
• Excellent written and verbal English communication skills
• Proficiency using Microsoft Office Suite (Word, Excel, and Outlook)

Compensation
We offer compensation commensurate with experience. This is a grant-funded position secured to the end of 2023 with the expectation of additional funding for continuation. No relocation provided.

To Apply: Visit our website at www.themaxfoundation.org/careers to apply. Please include a résumé and cover letter.

The Max Foundation is dedicated to diversity in staff and is an equal-opportunity employer.