We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

About the role:

As a Community Health Worker (CHW) at Accompany Health you will serve a critical role on our integrated care team. Our CHWs are responsible for building trust with our patients and empowering them to live healthy, dignified, independent lives. They are “natural helpers” who are thoughtful and creative in figuring out how to support people in their community.

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Responsibilities will include:

• Building trusting, longitudinal relationships with our patients through in-home, virtual, and community-based visits
• Collaborating with our clinicians by joining their medical visits and helping create a patient-centered care plan
• Conducting an initial assessment for all patients to identify their goals and needs
• Connecting patients to local resources and social services, for example helping them apply to SNAP benefits, accompanying them to a senior center, or researching community support groups
• Supporting patients with chronic disease to take charge of their health, manage their medications, and stay out of the hospital
• Helping patients navigate the healthcare system by accompanying them to doctor’s appointments, visiting them when they’re in the hospital, and helping coordinate their appointments
• Providing health coaching to help patients with behavior change like exercise, smoking cessation, or healthy eating
• Working with your team to build and keep up to date a resource directory of local and national resources (i.e., transportation, housing, financial, food, medication discounts, support groups)
• Documenting all care and patient communication in our electronic medical record
• Attend regular team huddles and case conferences

What makes you a fit for the team:

• Passionate about caring for people in your community
• Team player mentality with a can-do attitude
• Highly organized and comfortable multi-tasking
• Skilled at advocating for your patients to internal and external teams
• Cultural competency and enthusiasm for working with diverse groups

Desired skills and experience:
Required

• Resident of the Denver Metro area with an understanding of local resources and experience working with patients to access them
• Experience working with medically complex, elderly, or frail populations
• You are comfortable working with members in-person in their homes 2 days a week, minimum and also over video and phone
• You understand that the role is a hybrid role split between 2 days per week in home visits, 2 days per week in office & 1 day per week remote
• Your attributable geography (subject to change) can cover an area that will require variable drive times but will fit visit and drive time within the work day
• Must have a valid unrestricted driver’s license and access to an insured vehicle for daily use as driving is an essential function of the role

Preferred

• Community Health Worker Certification or an Associates degree or higher in health sciences or related field
• 3+ years’ work experience in CHW or case management role
• Experience providing home visits and/or telehealth
• Experience navigating hospitals and health insurances
• Proficiency with electronic medical records or other documentation software

Salary: $26 – $28 an hour
The US base salary range for this full-time position is $26-$28/hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.

When families have the resources they need, parents and children thrive. Colorado’s new Family Affordability Tax Credit will deliver up to $3,200 per child to eligible low-income families in 2025. Community Health Workers and Patient Navigations can support family financial well-being and improved health outcomes by helping more families know about tax credits and where to find free and secure tax help. Join this session to learn how to quickly and simply refer families to tax information, as well as common concerns families have about engaging with the tax system.

Spanish interpretation provided.

After attending the session, participants will be able to:

• Describe the impact of tax credits and Colorado’s Family Affordability Tax Credit on financial well-being and mental and physical health.
• Refer families to tax credits and free and secure tax filing information simply and quickly.
• Anticipate common concerns families may have in engaging with the Internal Revenue Service (IRS).

Seminario web: Crédito fiscal para la asequibilidad familiar: lo que los trabajadores de salud comunitarios deben saber

Cuando las familias tienen los recursos que necesitan, los padres y los niños prosperan. El nuevo crédito fiscal para la asequibilidad familiar de Colorado entregará hasta $3200 por niño a familias de bajos ingresos elegibles en el año 2025. Los trabajadores de salud comunitarios y los servicios de Navegadores de pacientes pueden respaldar el bienestar financiero familiar y mejorar los resultados de salud al ayudar a más familias a conocer los créditos fiscales y dónde encontrar ayuda fiscal gratuita y segura. Únase a esta sesión para aprender cómo derivar de manera rápida y sencilla a las familias para adquirir mas información fiscal, así como las inquietudes comunes que tienen las familias sobre la interacción con el sistema de impuestos.

Se proporciona interpretación al español.

Después de asistir a la sesión, los participantes podrán:

• Describir el impacto de los créditos fiscales y el Crédito fiscal para la asequibilidad familiar de Colorado en el bienestar financiero y la salud mental y física.
• Poder referir a las familias a los créditos fiscales y a la información de presentación de impuestos gratuita y segura de manera simple y rápida.
• Anticipar las inquietudes comunes que pueden tener las familias al interactuar con el Servicio de Impuestos Internos (IRS).

About the Position

The Health Navigation Specialist position is responsible for working directly with people in the immigrant community, and includes community-based health navigation, peer-led trauma relief work, and addressing Social Determinants of Health. This position requires fluency in English as well as at least one other language listed here: Swahili, Kinyarwanda, French, Sango, Dari, Pashto.

How to Apply
Submit resume to karen@frhealth.org by Dec.15, 2024

Duties
The primary duties of the Health Navigation Specialist include, but are not limited to the following:

1. Community based health navigation work. These duties play a crucial role in assisting individuals in navigating the complex healthcare system and accessing the resources and services they need. The role includes providing support, information, and referrals to individuals seeking healthcare assistance. The primary focus will be on assisting community members in understanding their healthcare options, connecting them to appropriate services, attending medical appointments as appropriate, and empowering them to make informed decisions regarding their health and well-being.

Primary Responsibilities:
Client Assistance and Support
• Provide one-on-one assistance to individuals seeking healthcare services, including understanding insurance coverage, finding healthcare providers, and accessing necessary resources as needed. Duties may include recruitment of individuals who need this help from within the community.
• Conduct assessments of individuals’ needs and health-related concerns to identify appropriate services and support.
• Empower individuals to take an active role in managing their health by providing education, information, and resources.
Healthcare Navigation
• Assist individuals in understanding and navigating the healthcare system relative to their expressed and identified needs, including helping them schedule appointments, coordinating referrals, attending appointments, and explaining medical procedures and terminology.
• Collaborate with healthcare providers, community organizations, and social service agencies and referring agencies to facilitate access to healthcare services and address barriers to care.
• Stay up-to-date on available healthcare programs, insurance options, community resources and attend regular training as determined by the FRAHEC in order to provide accurate and relevant information to individuals.
Care Coordination and Referrals
• Coordinate care for individuals by ensuring timely communication between healthcare providers, community organizations, and other identified parties.
• Make appropriate referrals to community resources, social services, and support groups based on individuals’ needs and preferences.
• Advocate for individuals to ensure they receive comprehensive, coordinated, and culturally appropriate care.
Health Education and Promotion
• Conduct health education sessions and outreach activities as needed
Documentation and Reporting
• Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved in accordance with agency policies and procedures.
• Compile data and prepare reports in accordance with agency policies and procedures including but not limited to staff meetings and meetings with agency staff as to be determined by the supervisor.
• Ensure and demonstrate compliance with privacy and confidentiality regulations

2. Peer-led trauma relief work. This work requires organizing groups of peers who are suffering from the impacts of trauma, and utilizing the TREE model with them. This will entail the following:
• Learning the TREE model,
• Working through the TREE model with fidelity with the participants,
• Interacting with any researchers working on the project, and
• Collecting and providing data when necessary.

3. Social Determinants of Health. This may include, but is not limited to, helping community members address barriers regarding public benefits, housing, employment, schooling, etc., as relates to their overall health and well-being.

Compensation and Benefits
• Salary Range: $43,000 – $47,000 annually
• SEP IRA retirement contribution equal to 10% of salary
• QSEHRA health reimbursement up to $400 per month
• Flexible time off policy

Location
Position available in either:
• Colorado Springs
• Denver metropolitan area

Equal Opportunity Statement
Front Range Area Health Education Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and strongly encourage applications from candidates of all races, ethnicities, national origins, religions, ages, disabilities, sexual orientations, gender identities, veteran status, and other underrepresented groups. Our organization believes that a diverse workforce strengthens our ability to fulfill our mission and better serve our communities.

FRAHEC will provide reasonable accommodations for qualified individuals with disabilities in the application and employment process. Please contact us if you need assistance.

The Day to Day

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources. Performs outbound calls to providers to make appointments for patients or follow up on care. Answers inbound calls from patients, providers, and other resources.
• Follows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed.
• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients. Assists with completing applications for resources, paperwork for provider visits, etc.
• Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information.
• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments.
• Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians) and partners closely with the Strive Nurse Practitioner (NP) to manage all pieces of care related to resources, appointments, care transitions, and care gaps.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Current BLS or CPR Certification required.
• Efficient and reliable transportation allowing for the ability to commute to patient homes.
• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.
• Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Active Community Health Worker (CHW) Certification.
• Customer service experience.
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.

About You

• Excellent verbal and written communication skills.
• Skilled at dealing with confidential information and/or issues using discretion and judgment.
• Communicates clearly, respectfully, and thoughtfully.

Hourly Range: $22.25-$25.00

Apply Here

Implementation of reimbursement mechanisms and sustainability support for the CHW/PN workforce in Colorado: Latest Perspectives and Technical Assistance

The Colorado Alliance for Community Health Workers (CHWs), Patient Navigators (PNs), and Promotores de Salud (PdS) is hosting a 4 part series during Fall 2024 dedicated to discussing the payment and sustainability strategies of community health work and patient navigation in Colorado. The Alliance and several partners have advocated for fair and equitable wages and workforce support for CHWs/PNs/PdS within the community and clinical settings, now questions remain regarding how to implement these available payment mechanisms to the fullest extent and also advocate for continued support?

This series will provide the latest information, guidance, and technical assistance for implementation in Colorado. Each session will feature perspective on the CHW/PN reimbursement mechanisms and workforce support from a key opinion leader, followed by time for discussion and providing input and feedback to help plan for future technical assistance sessions!

Session 1
Centers for Medicare & Medicaid Services (CMS) Principal Illness Navigation Codes and Community Health Integration Codes – How Do The New Codes Work? What to Know…What Are Your Questions?
September 30, 1-2:15 pm MT
Presenter: Katie Garfield, JD, Clinical Instructor; Center for Health Law and Policy Innovation, Harvard Law School
Register

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Session 2
Colorado SB 23-002: Medicaid Reimbursement for Community Health Workers- What to know to prepare for reimbursement implementation in 2025
October 9, 11:30 am-12:45 pm MT
Presenter: Alaina Kelley, MPH, Community Health Worker and Prevention Services Policy & Benefit Specialist; Policy Office, Colorado Department of Healthcare Policy and Financing
Register

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Session 3
Community Health Worker and Patient Navigator Workforce and Training Development Opportunities: Impact and resources of the HRSA CHW training program and linkages between training and CHW reimbursement
October 23^rd | 12-1 PM MT
Hosted by Trailhead Institute, Patient Navigator and Community Health Worker Training Program, and The Alliance
Register

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Session 4
Performance-Based and Quality-Based Payment Approaches to Support Sustainability of Patient Navigation and Community Health Work in Colorado: Examples in the field and your experience
November 6, 1-2:15 Pm MT
Presenters: Mary Kay Knode, Specialty Clinic Director; Melissa Memorial Hospital
Linda Overholser, MD, MPH, Associate Professor, Internal Medicine; University of Colorado Anschutz Medical Campus
Register

This is a rover position between the following locations: Northglenn, Denver Area and Aurora clinics.

Responsibilities and Duties

This is the entry level position where the focus of training is on developing and Demonstrating competencies of supporting professional staff by:

• Scheduling patients
• Collecting vitals and other information
• Answering phones
• Directing patients
• Admitting and registering patients
• Data and record keeping
• Building maintenance and cleaning
• Communication with medical staff
• Patient centered care and customer service
• Additionally staff will need to demonstrate a high-level, broad understanding of MAT, Harm Reduction, Low Barrier/High Access, HIPAA, OSHA and safety practices, verbal de-escalation and crisis intervention.

Qualifications and Skills

• Bachelor’s Degree in related field preferred;
• Previous medical clinic and/or addictions treatment experience preferred
• In some cases experience can be substituted for education requirement
• Basic computer skills
• Reliable transportation
• Proper time management
• Reliable and Dependable

Compensation: $18-23 per hour

Photo by Colorado Rural Health Center

Colorado Gov. Jared Polis signed legislation on May 29, 2024 to increase access to telehealth services in rural and underserved areas, and to better combat cardiac disease.

The law expands access to Remote Patient Monitoring (RPM) services for Medicaid members across Colorado and provides resources for healthcare practices serving rural underserved populations to obtain RPM equipment. The law also expands access to Continuous Glucose Monitoring (CGM) devices.

“Coloradans in my district know firsthand how challenging and expensive it can be to access critical health care services,” said Senator Dylan Roberts, D-Frisco, in a press release. “During my time in the legislature, I’ve worked hard to deliver high-quality, affordable health care services to underserved and rural areas and this law expands access to remote health services and continuous glucose monitors, which have proven to be successful at ensuring patients receive the right care, at the right place, at the right time and save so much money in the long-run.”

Remote patient monitoring (RPM) is a type of telehealth that enables healthcare providers to monitor patients outside the traditional care setting using digital medical devices. Examples of devices include weight scales, blood pressure monitors, pulse oximeters, and blood glucose meters. RPM connects patients to their local provider via telehealth, leveraging technology while maintaining continuity of care.

Here is a fact sheet from the Colorado Rural Health Center on the new bill.

The Colorado Department of Public Health and Environment would like to introduce a Community of Practice for Community Health Workers in Colorado. If you are a CHW, Health Navigator, Patient Navigator, Promotora de salud or similar role, you are invited to join a network of CHWs from all over the state, to share best practices and identify training opportunities that fit your needs. The Community of Practice will meet on a quarterly basis.
Next Meeting May 23, 12-1 pm
Register for CHW Community of Practice

May 8, 10-11:30 am: Complex Reflections
Reflections are a core Motivational Interviewing (MI) skill. Simple reflections are repeating back what the person said, while complex reflections take things a bit deeper. These reflections build on what you sense are the client’s thoughts, feelings, and beliefs. Learn more about complex reflections with time for discussion and guided practice.
Prerequisite: Basic MI course/familiar with Basic MI skills (open ended questions, affirmations, reflective listening, summaries)
(Course complete)

May 22, 10-11:30 am: Rolling with Resistance and Discord
Resistance is likely to arise when a client is pushed too hard or too fast to change. Motivational Interviewing describes two types of resistance talk: sustain talk and discord. Learn more about how to put MI skills to use during challenging conversations.
Prerequisite: Basic MI course/familiar with Basic MI skills (open ended questions, affirmations, reflective listening, summaries)
Register

June 14, 10-11:30 am: Exploring Values
Values are our principles—like being there for family, or wanting to be healthy. You can help your clients think about the values that guide their lives. If this exploration is done in a respectful and genuine way, it can lead to the motivation the client needs to move forward in creating change. But how do you do this? In this workshop, you will examine your own values as well as learn techniques for using values in your discussions with clients.
Basic Motivational Interviewing knowledge helpful but not required.
Spanish interpretation provided for the June 14 session.
Register

These trainings are presented by the Patient Navigation and CHW Training Program in partnership with Cancer Prevention and Early Detection Program (CPED) at the Colorado Department of Public Health and Environment.

Spring 2024 Dates

• May 17 (in-person)
• May 18 (virtually)
• June 4 (in-person)
• June 6 (virtually)
• June 11 (in-person)
• June 14 (virtually)

To register for the assessment, individuals must have completed verified coursework from a state-recognized training program (Otero College, Patient Navigation and Community Health Worker Training program, Metro State University at Denver or the CU Multidisciplinary Center on Aging). Please complete the Colorado Health Navigator Registry Application to verify training prior to registration for the assessment. After completed training is verified, you will receive a link to register for the assessment. Registration must be completed 30 days prior to the date of the assessment.

As a reminder, the required coursework to qualify for the assessment under under PNCT is:

• Level 1 Health Navigation Fundamentals
• Basic Motivational Interviewing (if Level 1 taken online)
• Level 2 Care Coordination

PNCT will schedule a free review session prior to these spring assessments – details to come.

This webinar will help explain the CY2024 CMS physician fee schedule (aka “CMS rule”) as it pertains to Principal Illness Navigation, Community Health Integration, and Social Determinants of Health Risk Assessment codes. We will discuss what we know, what we don’t know, and how to comment on real-world implementation of these new codes. We will also discuss training and resources to position cancer patient navigators for success and provide examples from two states and their CHW trainings and certification processes.

Date & Time:
The webinar will take place 1-2 pm MT/3 – 4 pm ET on Tuesday, Feb 20, 2024.

Focus Groups on Medicaid and Medicare reimbursement 
We are looking for focus group participants to learn more about your experience, perspective, and knowledge regarding the new Medicaid and Medicare reimbursement streams and mechanisms. There are no correct answers! We just want to learn from you. The 1-hour focus groups will be held online via Zoom and scheduled in 2024.
Sign Up Here

Misinformation Course Development
Have you had to deal with misinformation at your work? We are looking for you to help us design a course on strategies for dealing with misinformation. The time commitment will 4 to 5 half-day, in person workshops in metro Denver. A stipend is provided for your time.
Sign Up Here 

Language Survey
We are conducting a survey to assess the language needs of diverse community health workers and patient navigators who serve multi-lingual community members and individuals in Colorado. PNCT is requesting your input on a brief survey that should take no more than 5 minutes. In 2024, we have funds to offer our trainings in a third language (other than English and Spanish). Your response will help us determine what languages navigators and CHWs would prefer to learn in.
Take Language Survey

Understanding Microaggressions: Why They Are Not Micro At All
April 24, 1-3 pm
What are “microaggressions” and how do they impact health equity? Microaggressions, or subtle acts of exclusion, are rooted in implicit bias and are more than just insults or insensitive comments. These everyday slights have a harmful cumulative effect. But you can make a difference! In this 2-hour workshop, you will learn how to examine your own perceptions, as well as what to do if you commit, experience or witness a microaggression. This training will feature small group discussion using breakout rooms.
Recording Coming Soon

Digital Readiness and Building Digital Health Literacy
May 2, 12-1 pm
In this 1-hour interactive webinar, the American Health Information Management Association (AHIMA) Foundation will provide an overview of digital health literacy and digital readiness in combating health inequities. Participants will learn how to go beyond basic definitions and examine new tools to evaluate digital readiness at the individual patient level for improved health outcomes. Those interested in the evolving role and impact of digital health navigation in healthcare settings are encouraged to attend.
Register

Addressing Structural Racism and Promoting Health Equity
June 2, 10 am-noon
In this 2-hour workshop, you will learn more about inclusion and why representation matters. You will leave with tools to address the impact of structural racism. Topics include the components and impact of structural racism, implicit bias and its impact on health outcomes, and intersectionality.
June 2, 10 am-noon
Register

Disability and Ableism 101
June 14, 12-1 pm
Over 20% of the U.S. population identifies has having one or more disabilities or impairments according to the 2010 U.S. Census, yet people with disabilities and those who identify as disabled are often left out of conversations around diversity and inclusion. This workshop will cover some of the history of language used by and about this community, what ableism is (as well as able-bodied/neurotpyical privilege), ways to dismantle these types of oppression so ingrained in various systems, and ways that to create more inclusive programs, conferences, classrooms, offices, and health care to ensure that all members of this community are able to engage.
Register

Andrea Dwyer, University of Colorado Cancer Center, Colorado School of Public Health, traveled to Washington, DC, to participate in the White House Cancer Moonshot Colorectal Cancer Forum on March 10. Dwyer directors the statewide Colorado Cancer Screening Program.

In recognition of March as Colorectal Cancer Awareness month, the White House Cancer Moonshot convened leaders from the colorectal cancer community, including patients, survivors, private sector companies, foundations, academic institutions, and health care providers focused on accelerating efforts to reduce the deadly impact of colorectal cancer.

From Dwyer:

“I was excited to join Swati Patel, MD, my Colorado colleague, and about 50 others to join in the Colorectal Cancer Forum at the White House on March 10. 2023.  It is my hope that the Biden team and all of our elected officials will truly take this opportunity to embrace the power of cancer early detection, outreach and seize opportunities to develop new and cutting edge treatments.  The brain trust, passion and energy at the White House is what it will take to achieve a Moonshot, the time is now. 

“I enjoyed the time at the White House but the conversations leading up to the walk to the White House to talk about a real plan to get us to achieve great success in equitable roads to care. I thank Fight Colorectal Cancers President Anjee Davis about opportunities to convene for real discussions and I am thrilled to be part of the initiative to move forward with other academic agencies, clinical teams, industry partners, insurers, data gurus, our federal agencies and cancer survivors. 

“Patient navigation was routinely mentioned as an area to propel our work in cancer prevention and control and after nearly 20 years in the field, I am hopeful for the opportunity at the state and federal level, we will truly see sustainability of navigation and be one step closer to providing equitable cancer care.  The Moonshot is an initiative of the White House but to get there, we need all of us.”