Course Descriptions

Which courses are right for you?

We offer several free eLearning courses, Level 1 and Level 2 courses. We also offer courses and webinars on special topics. See our Training Model to find out whether level 1 or level 2 courses are right for you. Learn more about patient navigator training and careers at our Training and Career FAQ (frequently asked questions) page.

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Self-Paced eLearning Courses

Patient Navigation and the Healthcare System

This self-paced eLearning course provides an overview of patient navigation and its history. Get an overview and history of patient navigation and learn how patient navigation reduces barriers, health disparities and improves treatment for chronic diseases. Included are interactive practice items, a patient video and a “day in the life” description of one urban patient navigator. Begin eLearning course now

Preventive Healthcare 101

In this course you will learn about preventive healthcare, staying healthy and risk factors that may cause disease. You will also learn how to encourage clients to form healthy habits and avoid habits that may be harmful. Client stories and videos with quiz questions will apply what you learn. Begin this course now

Introduction to the Healthcare System

In this course you will learn about different types of healthcare systems, hospitals, clinics, community health agencies and the role of other healthcare team members. You will also learn the basics of health insurance and important things you need to know about legal issues related to patient navigation. Begin this course now

Introduction to Chronic Disease

About two-thirds of all deaths in the U.S. are due to chronic disease. The most common of these are heart disease, cancer, stroke, lung disease and diabetes. In this course you will learn about these common chronic diseases, mental illness, and how to recognize and help a client in crisis. You will also learn about health disparities and how chronic diseases affect people in different groups. Begin this course now

Courses related to research studies:

Clinical Trials and Patient Navigation

Get an overview of clinical trials and learn how to help patients join or stay in a clinical trial. Begin course now

HIV-related Cancer Research Studies

Learn about HIV-related cancers and research studies, how to help patients decide whether to join or not join a research study, and how to address barriers so patients are able to join or stay in a research study.Begin course now


Level 1 Course: Patient Navigator Fundamentals

Topic Areas:

Patient Navigator Basic Skills & Patient Resources (2 days)

Patient navigators build relationships, solve problems and locate resources. This course discusses patient navigator roles and responsibilities and allows you to practice effective communication and problem-solving skills. Navigators will also learn how to locate and evaluate patient resources and learn strategies for working with community agencies, healthcare team members, and organizations that serve patients. View topic objectives

Basic Health Promotion (1 day)

In this course we focus on health disparities and how to promote good health. We will examine chronic disease risk factors, health screening, preventive care, and health literacy. We also look at patient health behavior and how to identify patient readiness for change. View topic Objectives

Patient Navigator Professional Conduct (1 day)

Because patient navigators work closely with patients, develop trust and learn about their personal lives, the line between a professional and personal relationship can become unclear. This course clarifies the role of a patient navigator and provides tips for keeping patient relationships professional. We also explore ethical issues faced by patient navigators and discuss how to approach ethical decisions. View topic objectives

PLEASE NOTE: To receive a certificate of completion for this course you must attend and actively participate in the entire program of training (all four days)


Level 2 Courses

Level 2 courses are 6-week online courses. ALL course activities take place via the internet (there are no face-to-face meetings, so you can take the course from anywhere). Online activities including weekly readings, tutorials, quizzes, and online discussions with other patient navigators. Online courses require 6 hours of time per week. The amount of work each week is similar to a college-level online course. Because you will be participating in online discussions with other students in the course, the success of the course depends on your participation. By registering for an online course, you commit to fully participating in the course and online discussions. Who are Level 2 courses for?

Physical Aspects of Disease

Navigators who understand the terminology, treatment and prevention of chronic diseases are best equipped to help patients. In this course we focus on the physical aspect of several common chronic diseases, their risk factors, diagnosis and treatment. You will learn about cancer, diabetes,heart disease and pulmonary disease. View course objectives

Emotional and Social Aspects of Disease

Chronic diseases affect our physical bodies, but they also have an emotional, social and psychological impact. This course explains how chronic disease affects patients and their families and the role of navigators in helping patients. View course objectives

Advanced Care Coordination

Healthcare delivery can be very fragmented, which often results in poor health outcomes, patient dissatisfaction, and higher healthcare costs. Coordinated care contributes to patient-centered, high-quality care. This course prepares patient navigators to coordinate care for their clients consistent with Agency for Healthcare Research and Quality (AHRQ) and Patient Centered Medical Home (PCMH) guidelines and requirements. View course objectives

Advanced Professional Conduct

In this course we examine ethical issues related to healthcare. Case studies and stories will be used to illustrate ethical concerns and facilitate personal reflection. We will also discuss how to apply ethical decision-making to situations faced in daily practice. View course objectives

Advanced Motivational Interviewing for Patient Navigators

This course builds on the fundamental motivational interviewing concepts and basic skills learned in the Patient Navigator Fundamentals course. In this course you will expand your skills related to the strategic use of questions and reflections to build upon and deepen client change talk. You will also learn to reduce client resistance by practicing complex and focused reflective listening skills.

Bridging Theory and Practice: Applying Health Behavior Change Theories to Patient Navigation

This two-day course is for patient navigators who help patients diagnosed with or at risk for chronic diseases such as cancer, diabetes, cardiovascular and pulmonary disease. In this course you will learn several behavioral and social science theories, determinants of risk, and ways to link these theories to prevention interventions. The course includes exercises in understanding the factors that influence behavior; an overview of the different levels of interventions; a framework to link theory, behavioral determinants and interventions; and small group work to strengthen skills learned in the course.



Special Topic Courses and Webinars

2013 CLAS Standards for Patient Navigators

If you use interpreters or work with people with limited English proficiency, this webinar may help you understand what patient navigators need to know about new CLAS (Culturally and Linguistically Appropriate Services) Standards. Begin webinar now


Who are Level 1 and Level 2 courses for?

Training and Career FAQ

Course Schedule