Level 3 Courses

Leading and Administering a Patient Navigation Program (1 day face-to-face)

This course is designed for supervisors of navigators, program planners and administrators of patient navigator programs. The course provides a basic understanding of the patient navigator (PN) intervention model, reviews challenges facing PN program managers and provides strategies for an effective PN program. We will review identifying evidenced-based clinical guidelines utilizing registries for identifying patients, developing standard work flows, PN training, key supervision needs and evaluation of PN services. Note: This course does not teach supervision skills. It covers topics that are helpful for managers of patient navigation programs.

VIew Course Objectives

At the end of the course you will be able to:

  • Demonstrate a basic understanding of patient navigator intervention model(s)
  • Explain the role and responsibilities of  patient navigators
  • Develop strategies to identify qualified and appropriate staff for the PN position
  • Describe six essential elements for patient navigator success
  • Identify the training needs of your patient navigator staff
  • Clarify the difference between process and outcome evaluation
  • Determine potential data sources for both process and outcome evaluation of your PN program
  • Understand how to use data for employee performance monitoring, quality improvement  and program evaluation

Using Evaluation for Program Improvement and Capacity Building (2 days face-to-face)

This two-day course is designed for patient navigator supervisors who want to increase basic program evaluation skills. Participants will learn to use evaluation to improve prevention interventions, define common evaluation terms, use logic models to describe interventions, develop and prioritize evaluation questions, identify steps to prepare for evaluation, and identify strategies for building evaluation capacity within their organization.

VIew Course Objectives

At the end of the course you will be able to:

  • Identify ways to use evaluation data to improve health promotion
  • Define common evaluation terms
  • Use logic models to describe interventions and assure fidelity
  • Develop and prioritize evaluation questions
  • Identify steps to prepare for evaluation
  • Identify strategies for building evaluation capacity within their organization