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Module 3: Patient navigator roles & responsibilities
Patient navigator characteristics and qualities
What characteristics & qualities do effective patient navigators possess?
Effective patient navigators build working relationships, solve problems, direct patients to resources and manage information. Let’s look at each of these qualities and why each is important.
An effective patient navigator is a: Relationship builder
Building effective working relationships is the foundation of effective patient navigation. To improve coordination of patient care and reduce barriers, patient navigators must work with different groups of people: patients, healthcare teams and resource providers. It is important to build effective working relationships with all of these groups.
Let’s look at these three relationships a little more closely.
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